Gambling Commission account 38905
Gamesys Operations Limited casinos
Gamesys Operations Limited holds UK Gambling Commission account number 38905 and sits within Bally's Corporation. Of the UK casinos we review, it operates 2 brands: Virgin Games and Bally Casino. We have 2 Commission actions on record for it (£7.27m in total).
- Register entry
- Account 38905
- Head office on record
- 10 Piccadilly, London W1J 0DD, United Kingdom
- Active remote licences
- Bingo · Casino · Betting (real events) · Betting (virtual events)
- Enforcement on our record
- 2 actions · £7.27m
Brands we review under this licence
- Payout processing
- 24h
- Player rating
- 1.2/5
- Payout processing
- 4h
- Player rating
- 1.4/5
Licences on record
- Bingo — RemoteActive · from 1 Nov 2014 · register
- Casino — RemoteActive · from 1 Nov 2014 · register
- Betting (real events) — RemoteActive · from 23 May 2016 · register
- Betting (virtual events) — RemoteActive · from 29 Aug 2024 · register
Domains recorded for this licensee: ballycasino.co.uk, heartbingo.co.uk, jackpotjoy.com, virgingames.com.
Gambling Commission actions on record
- £6.07m · fine1 Jan 2024
Anti-money-laundering (AML) and social-responsibility failings (Nov 2021–Jul 2022), against licensee Gamesys Operations Limited (account 38905, the operator of ballycasino.co.uk). Breaches of licence conditions 12.1.1(2) and 12.1.2(1) and Social Responsibility Code 3.4.1(1)&(2): customers evaded AML triggers and deposited large sums un-checked, inadequate customer due diligence, and failures to identify at-risk customers. Penalty also included a warning under s.117(a) Gambling Act 2005, an additional licence condition, and a mandated independent third-party audit. Decision dated 22 Nov 2023; announced 10 Jan 2024. This is the action the Bally Casino brand directly inherits.
Source - £1.2m · fine1 Jan 2019
Social-responsibility and AML failures against Gamesys (Gibraltar) Limited t/a jackpotjoy.com — the same Gamesys/Bally's brand lineage (pre-Bally's ownership; Bally's acquired the group in 2021). Triggered after police investigations found three individuals had gambled £460,472 of stolen money on jackpotjoy.com between 2014 and 2016; the operator failed to deliver customer interaction that could have prevented harm and failed to establish source of funds. Announced 11 June 2019. (Note: some secondary sources mislabel this as 2021 — the authoritative UKGC date is 11 Jun 2019. This case now appears only in the UKGC news archive, not the live sanctions register, because it was a settlement and falls outside the register's rolling retention window.)
Source
Gamesys Operations Limited — common questions
Which casinos does Gamesys Operations Limited operate?
Of the UK casinos we review, Gamesys Operations Limited (Gambling Commission account 38905) operates Virgin Games and Bally Casino. The register may list further trading names and domains we do not cover.
Is Gamesys Operations Limited licensed by the UK Gambling Commission?
Yes. Its remote casino licence on account 38905 is recorded as active since 1 Nov 2014, alongside Bingo, Betting (real events), Betting (virtual events). You can confirm it on the public register via the account number on this page.
Has Gamesys Operations Limited been fined by the Gambling Commission?
We have 2 Commission actions on record for this licensee, totalling £7.27m, each linked to the Commission’s own notice below. The most recent is dated 1 Jan 2024.
What does sharing a licence mean for players?
Sister brands on one licence usually share verification checks, payment processing and promotional-abuse policies, so a restriction at one brand can follow you to the others. The complaints procedure and any ADR provider are also the licensee’s, not the brand’s.
18+. BeGambleAware.org. Licence rows and addresses are as recorded on the linked reviews from the Gambling Commission public register; latest review of a brand in this group 23 Jun 2026. Every brand card links to the full review.