Gambling Commission account 38991
EU Lotto Limited casinos
EU Lotto Limited holds UK Gambling Commission account number 38991 and sits within Lottoland Group (privately held, Gibraltar). Of the UK casinos we review, it operates one brand: Lottoland. We have 2 Commission actions on record for it (£910,000 in total).
- Register entry
- Account 38991
- Head office on record
- Office Suite A, Ocean Village Promenade, Ocean Village, Gibraltar, GX11 1AA
- Active remote licences
- Bingo · Casino · Betting (real events) · Betting (virtual events)
- Enforcement on our record
- 2 actions · £910,000
Brands we review under this licence
Licences on record
- Bingo — RemoteActive · from 6 Dec 2019 · register
- Casino — RemoteActive · from 11 Aug 2015 · register
- Betting (real events) — RemoteActive · from 1 Nov 2014 · register
- Betting (virtual events) — RemoteActive · from 23 Nov 2017 · register
Domains recorded for this licensee: lottoland.co.uk.
Gambling Commission actions on record
- £760,000 · fine1 Jan 2021
The Gambling Commission penalised licensee EU Lotto Limited (operator of lottoland.co.uk) following an investigation into failings between October 2019 and November 2020. Social-responsibility failings included not carrying out adequate financial or affordability assessments, failing to treat frequently-changing deposit limits as an indicator of gambling-related harm, over-reliance on ineffective threshold triggers, and customer interactions that amounted mainly to a no-response-required email. Anti-money-laundering failings included not effectively scrutinising bank statements for proof of address, failing to restrict accounts after ignored source-of-funds requests, and allowing deposits via third-party debit cards (in some cases in a different name). The operator was also issued a formal warning and required to undergo extensive independent auditing.
Source - £150,000 · fine1 Jan 2017
The Gambling Commission imposed a £150,000 penalty package (paid to good causes) after finding that EU Lotto Limited / Lottoland used ambiguous, misleading marketing and advertising that failed to make sufficiently clear that customers were betting on the outcome of a lottery draw rather than actually taking part in the lottery. The action followed an Advertising Standards Authority ruling that upheld a complaint about a misleading radio advertisement.
Source
EU Lotto Limited — common questions
Which casinos does EU Lotto Limited operate?
Of the UK casinos we review, EU Lotto Limited (Gambling Commission account 38991) operates Lottoland. The register may list further trading names and domains we do not cover.
Is EU Lotto Limited licensed by the UK Gambling Commission?
Yes. Its remote casino licence on account 38991 is recorded as active since 11 Aug 2015, alongside Bingo, Betting (real events), Betting (virtual events). You can confirm it on the public register via the account number on this page.
Has EU Lotto Limited been fined by the Gambling Commission?
We have 2 Commission actions on record for this licensee, totalling £910,000, each linked to the Commission’s own notice below. The most recent is dated 1 Jan 2021.
What does sharing a licence mean for players?
Sister brands on one licence usually share verification checks, payment processing and promotional-abuse policies, so a restriction at one brand can follow you to the others. The complaints procedure and any ADR provider are also the licensee’s, not the brand’s.
18+. BeGambleAware.org. Licence rows and addresses are as recorded on the linked reviews from the Gambling Commission public register; latest review of a brand in this group 22 Sept 2026. Every brand card links to the full review.