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The Grand Ivy

Part ofCaddell Limited N.V
BronzeFastest payoutsUKGC #52894

A genuinely UK-licensed, long-established casino with a huge multi-provider game library and a refreshingly low-friction welcome offer, but dragged down by a serious regulatory settlement on the operator's record,…

UKGC verified
Editor tested
Real-money tested
0.0/10
Our score
Visit The Grand Ivy Data refreshed 1mo ago
Welcome bonus7.7Great
75 Free Spins on Big Bass Bonanza when you bet £10
Wagering:0× (none)Min deposit:£20Free spins:75Valid for:3 daysGames:slotsEligibility:New players only

18+. New players only. Min. deposit £20. Welcome Offer is 75 free spins on Big Bass Bonanza on your first deposit. To claim the free spins you also need to wager a minimum of £10 of your first deposit on slots. Free spins must be used within 72 hours…

#ad. 18+. Gamble responsibly — BeGambleAware.org. Full operator T&Cs apply · Our full breakdown & rating

Re-verifying terms. We last cross-checked these against the operator's page 58 days ago. Operators rotate eligible games + change end-dates frequently — please confirm the current terms on the operator's own promo page before claiming. Open operator T&Cs

Bonus terms — fairness check

Fair terms

No high-risk clauses flagged in the terms we hold — standard, player-friendly wording.

Auto-flagged from the operator's own bonus terms (quoted verbatim) — not legal advice. No flag means our checks found none in the terms we hold, not that the terms are perfect. Always read the full T&Cs.

Player rating
1.7/5
Complaints logged
~24
Approx., public complaint trackers · 1 of 8 sources
Withdrawal speed
48h
Average
Min deposit
£20
Min withdraw £20
8 sources cross-referenced·Refreshed 1 month ago
How we research

Scorecard

Derived from live data
Trust51/100
Payouts65/100
Variety100/100
Value55/100
What's good
  • +Active UK Gambling Commission remote casino licence (White Hat Gaming Ltd, account 52894) plus Malta MGA regulation
  • +Very large game library spanning slots, live dealer, table games and jackpots from a wide range of recognised studios
  • +Welcome free spins pay out as withdrawable cash with no multiplier-style wagering on the spin winnings
  • +Free-play / demo mode available on slots without needing to log in
  • +Broad set of payment methods including cards, Apple Pay, Open Banking and major e-wallets
  • +No operator-side withdrawal fees
  • +24/7 live chat and email support, plus a hosted Help Centre
  • +Native iOS and Android apps available
What's not
  • Licensee carries a material UK regulatory settlement for AML and social-responsibility failings, with grandivy.com explicitly named in the Commission's notice
  • Fresh regulatory scrutiny of the licensee in another European market (Finland)
  • Very poor independent review sentiment, with the bulk of ratings at the lowest level
  • Both mobile apps carry low store ratings with recurring withdrawal and verification complaints
  • No telephone support channel
  • UK withdrawals sit under review for a minimum period before approval, and the operator publishes no fixed per-method payout times
  • Malta-incorporated operator with no UK registered office

Our verdict

The Grand Ivy is a long-running, properly licensed British online casino: its operator, White Hat Gaming Limited, holds an active UK Gambling Commission remote casino licence covering Great Britain, and the brand is also regulated in Malta. The library is genuinely large, spanning slots, live dealer, table games and jackpots from a deep bench of recognised studios, and free-play demos are available without an account, which is a welcome touch for cautious players. The headline welcome offer is unusually clean by UK standards, with spin winnings paid as withdrawable cash rather than buried under heavy playthrough. Payments are broad and the operator levies no withdrawal fees of its own. The serious caveats are reputational and compliance-related. The licensee carries a material UK regulatory settlement tied to anti-money-laundering and player-protection failings, with the casino's own domain named in the Commission's notice, and there is fresh overseas scrutiny in another European market. Public sentiment is poor: independent review platforms skew heavily negative, and both mobile apps carry low store ratings, with recurring themes around withdrawal delays, account verification and post-win restrictions. None of this makes the brand unsafe to use in the regulated UK sense, but it does mean players should expect rigorous KYC and approach the cash-out experience with realistic expectations. A capable, well-stocked casino held back by a troubled trust profile.

Customer support

Live chat
24/7 available

Mobile & technical

iOS app
1.4 / 5 on App Store
Android app
2.5 / 5 on Google Play
Mobile site
Optimised
Geolocation
Enforced (UK only)

The Grand Ivy FAQ

Is The Grand Ivy a scam?
No — The Grand Ivy is not a scam. It holds a licence from the UK Gambling Commission (account #52894), the UK's statutory gambling regulator, which legally requires it to keep player funds protected, verify player identity, pay out legitimate winnings and submit to audits. That doesn't make any operator flawless — slow withdrawals and strict bonus wagering are common complaints right across the UK industry — but a UKGC licence is the baseline that separates a regulated casino from an actual scam. See the Trust & Safety tab for The Grand Ivy's full compliance record.
Is The Grand Ivy safe to play at?
The Grand Ivy is licensed by the UK Gambling Commission (account #52894), which is the UK's statutory regulator for online gambling. UKGC licensing requires segregated player funds, mandatory identity verification, responsible-gambling tools and adherence to the LCCP. Our editorial score for The Grand Ivy is 5.5/10, derived from the same formula we apply to every operator.
When was The Grand Ivy launched?
The Grand Ivy has been operating since 2016 — that's 10 years in the UK market. The operator is part of Caddell Limited N.V. (Malta) — White Hat Gaming Limited is its subsidiary. Operator longevity is one of the trust signals our editorial team factors in.
Has The Grand Ivy ever been fined?
Yes — The Grand Ivy's operating entity has been subject to 1 UKGC regulatory action on our record (2020), totalling £1.30m in published fines. Full details, dates and source links are in the Trust & Safety tab. Note that regulator action against an operator's licensee can apply across multiple brands run on the same licence.
Who is The Grand Ivy best suited to?
Our editorial team tags The Grand Ivy as best for fast payouts based on the strengths in their game library, payment methods and bonus structure. That doesn't mean it's the right pick for everyone — try our AI Advisor with your specific priorities (deposit size, preferred games, payment method) for a tailored recommendation.
How many games does The Grand Ivy have?
The Grand Ivy's library has approximately 3,359 games, including around 3,109 slots and 111 live dealer tables. Game counts are approximate — operators don't publish authoritative totals, so we round to a conservative floor sourced from multiple UK comparison sites.

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C
Reviewed by
ChipChecked Editorial · Editorial team
Last reviewed: 31 May 2026

18+ only. T&Cs apply. Gambling can be addictive — please play responsibly. BeGambleAware.org.